We take great pains to build in rigorous quality control processes at every step. These include:

• We have a low interviewer to supervisor ratio (8:1)
• We encourage you to monitor your projects either via phone/email or by visiting us.
• 10% of all calls are monitored (including spot monitoring by client service staff)
• Studies are personally briefed and monitored by project team members as well.
• Extensive training programs for new interviewers and regular ongoing training.