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We promise always to provide topline results within 24 hours
of fieldwork completion for any research study we do. |
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We undertake never to miss a firm deadline - our clients can
claim a 2% refund of our fees if we do for any reason that is
under our control, and within the original project scope. |
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We always deliver on budget - once a project has been piloted,
we will never exceed the approved research budget provided
the project stays within its original scope. |
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Whenever a problem crops up in fieldwork (and let's face it, in
real life they sometimes do), we will always inform our clients
within 24 hours of the problem, and how we propose to fix it. |
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We never compromise on the integrity of our research samples. |
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Our executives are always accessible - we assign two
experienced client service people on each project, so there is
always a back up contact who is aware of your project. |
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We commit to understanding our clients' businesses to make
sure that the research technique we propose is appropriate for
the task in hand. We never shoe-horn a project into a pre-existing
research template for our own convenience. |
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Mustel Group research presentations are never just the results -
integral parts are the conclusions, recommendations and strategic thinking
that follow on from the study. |
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We are truly flexible - we undertake to make changes to
questionnaires at any time up to the day before the fieldwork.
We fit the research schedule to your timeline, not ours. |
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Our commitment to your success never ends - we are available
for comment, opinion or advice on any study we do at any time
after the project has ended - even years afterwards. |
